数字时代的솔루션会带来数字红利

Making the right technology investment is top of mind as business leaders tackle today’s budget constraints, cyberthreats, 可持续性的担忧, energy issues, customer loyalty, 以及留住员工的挑战, among others.

Leveraging communications solutions on top of a secure, reliable and efficient network infrastructure can help enterprises address these challenges. A digital transformation can reap digital dividends with improved 卓越运营，客户体验 and 员工的经验, to ultimately deliver tangible business outcomes.

数字红利到底是什么?

Digital dividends are the technology investment rewards that take organisations to the next level of competitiveness. Focusing on 卓越运营，客户体验 and 员工的经验 delivers positive business impacts.

为卓越运营搭建舞台

To improve capabilities and streamline operations, organisations should consider:

• IT的简化和自动化降低了成本， including workflow automation, Artificial Intelligence and cloud optimisation
• 网络安全策略 保护资产并确保合规性
• 预算的可预测性 with cloud and "as a service采购模式
• sustainability 例如，通过减少能源消耗

To learn how ALE is helping customers improve operational excellence, 文档the ebook.

改善客户体验

改善客户服务, 留住并吸引新客户, 保持竞争力, 机构需要:

• optimise resources to balance between self-service apps and advanced routing to an agent
• Make quick response and first-call resolution a priority
• 在整个工作队伍中 as part of the corporate customer satisfaction strategy
• 管理多代人的参与偏好

To discover how ALE solutions help organisations offer a next level customer experience, 文档the ebook.

提升员工体验

A genuine digital experience at work is essential to attracting and retaining talent. this includes:

• 最先进的数字化工作场所 with communications and cloud-based collaboration to stay connected
• 被授权的员工队伍 with the appropriate apps and devices to access the right information from anywhere

To learn how ALE can improve your employee workplace experience, 文档the ebook.

以下是客户选择ALE的原因

• 简化操作
• 提高客户满意度和忠诚度
• 改善员工体验
• control sunk cost
• 增加竞争力
• 降低网络攻击风险